Course Description Course Themes Course Benefits Who Should Attend Why Attend

Consulting Skills Course Course Description The Consulting Skills course will provide consultants with the knowledge and skills to ensure client satisfaction, meet company expectations and enhance your consulting career. This course will provide them with an introduction to the basic concepts of consulting as well as practice in specific skills needed to start their career out on the right path. Included in the course are the following: 1. An Introduction to the World of Consulting What are the myths and realities of consulting Why do companies hire consultants What do clients expect of consultants Good and bad consulting behaviors Skills consultants need to be successful 2. The Role of the Consultant in the Engagement Process What are the different types of engagements What is the process for acquiring and performing engagements How are leads generated How do you discover what a client wants/needs What are the components of a successful proposal to a client What are the components of a successful client interview 3. The Role of the Consultant in Executing an Engagement How do you start an engagement on the right foot What are the challenges that can be encountered in an engagement How do you solve engagement problems How do you successfully close an engagement 4. Company Expectations What are the company's expectations of its consultants How can you meet these expectations 5. Consultant Expectations What do you get out of a consulting career How do you ensure you have a successful consulting career What additional training would enhance your consulting skills Course Themes There are skills that can be acquired and behaviors that can be learned to be a successful consultant How successful a consultant is and how satisfied they are with their consulting career is within their control. Success is measured by how well the consultant meet the needs of clients, their consulting company and themselves. Being a successful consultant involves more than technical expertise. Course Benefits Identify client expectations and ways to meet them Reduce the time it takes to get oriented to the engagement and the client environment Generate leads that result in new work Generate enthusiasm and excitement about a consulting career Execute a successful client interview Identify a client's culture and environment even before the assignment begins Use proven problem solving techniques to successfully resolve engagement problems Add value to every engagement to which a consultant are assigned End engagements on a positive, relationship building note Contribute to the growth of the company Meet their needs and the client's/company's needs at the same time Get the experience they need to advance their career Who Should Attend? Consultants Non-consulting employees of consulting firms Managers of consultants Why Attend? 1. For the consultant: Consulting is a rewarding but demanding career. Client satisfaction is key to success. How the consultant balances the needs and expectations of their clients and their company with their own needs and expectations will determine how successful and happy they are in their career. 2. For the consulting company: The demand for consulting services has never been greater. The capability to quickly assign consultants to engagements with the knowledge that they will successfully perform their assignment is a competitive advantage. Hiring and retaining consultants who are committed to a successful consulting career is equally important to achieving a competitive advantage. 3. For clients: Clients are engaging consultants more and more. But their level of comfort in engaging consultants has not increased. Technical expertise alone, will not suffice to satisfy clients and raise their comfort level that they made a good decision in engaging a consultant. This can only be achieved through demonstrating outstanding consulting skills. This is what the Consulting Skills course is all about.

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